Hakeemi Dawakhana is committed to providing the best possible service to its customers.

  1. Due to the nature of health and wellness products, opened, used, or consumed products cannot be returned.
  2. If you receive an incorrect or damaged product, please contact us within 48 hours of delivery.
  3. For return or replacement requests, customers may be required to provide product photos and order details for verification.
  4. In approved replacement cases, a new product will be shipped to the customer.
  5. Refunds are provided only in special circumstances and after review and approval by the company.
  6. Shipping charges are generally non-refundable.
  7. Cancellation Policy
  8. Customers may request order cancellation before the order is dispatched. Once the order has been shipped, cancellation requests may not be accepted.
  9. Refund Policy
  10. Approved refunds will be processed within 7-10 business days through the original payment method used during purchase.
  11. Replacement Policy
  12. Mode of Refund
  13. Approved refunds will be credited to the original payment method used during purchase. In special cases, refunds may be processed via bank transfer after verification.
  14. Replacement requests for damaged, defective or incorrect products must be raised within 48 hours of delivery along with supporting photographs.
  15. Shipping Charges
  16. Shipping charges are non-refundable unless the return is approved due to a damaged or incorrect product delivered by us.

For any assistance, please contact us through our Contact Us page.

Hakeemi Dawakhana
Prakriti Ki Taqat, Hakeemi Gyaan Ke Saath